Frequently Asked Questions

1. General

You might be surprised to hear this, but indoor air quality can often be even less healthy than outdoor air quality, even if you live in a city. Indoor air is often affected by different pollutants than outdoor ones including off-gassing of furniture and carpeting. Pollen, bacteria, mildew, and mold can deeply affect your health, especially if you or someone in your family is vulnerable to air issues. Air purifiers address these issues by addressing the root of the problem: they remove and destroy these pollutants, turning your home into a place that can be healthier than even non-polluted outdoor areas. An air purifier can remove dust, pet dander, pollution, pollen, smoke, bacteria, viruses, and more from a room, literally providing a breath of fresh air. How well it does this depends on the size of the room, the construction of the purifier’s filters and how quickly air moves through the filters (how much air is cleaned). The quietness of the fan and the purifier’s design will also determine whether or not you enjoy having it in your home or office.

Our purifiers have a two-year warranty on mechanical failure of parts, and we will repair your unit. Please contact us if you are having any problems.
Our purifiers are designed and engineered in Switzerland and are manufactured in China
Each purifier is designed to work well in a certain size area. The sq ft of each unit on our site is calculated based on an 8 foot ceiling. If your ceiling is higher than that, you need to account for the increased space. A purifier will circulate less air and be less effective in a room larger than its capacity.

If air escapes from around a purifier’s filter, it is called leakage.’ In this case, unpurified air has been allowed to move through a purifier without being filtered. Our purifiers are designed so that all air moves through the filters, minimized air escapes around them, so to ensure that air moving through the purifier has been filtered.

Both the aair 3in1 Pro and the aair Carbon Pro remove smoke odors but the Carbon Pro removes the strongest odors. Cigarette smoke is very pungent and contains over 7,000 chemicals and the purifier will not remove smoke embedded in surfaces and furniture.

2. Product

The aair Lite will remove dust, allergens, pet dander, mold spores, pollen and other pollutants. The filter has been tested to capture coronavirus and bacteria effectively. It will not remove gasses and odors such as mold mycotoxins, cooking smells, or smoke fumes, our aair 3in1 Pro and aair Carbon Pro are best suited for that job.

Our purifiers capture viruses and bacteria, including coronavirus. The HEPA H13 filter in the aair Lite is 99.95% efficient to 0.1 microns and beyond, a size that is smaller than the coronavirus which is 0.125 microns. Total material use for our filter material is 2.5sqm in Lite main filter and 1.5sqm in Lite pre-filter, that makes our filter has a much higher density folding than other competitors’ products.
The aair Lite comes with the color fabric sleeve of your choice, but additional fabric sleeves can be purchased from us or through your local retailers / distributors. Colors currently available are Nimbus Cloud, Sailor Blue, and Quart Pink.

If you see that the fabric sleeve has dust on the lower portion, it is doing its job to filter out dust, pet fur, or other larger particles. Vacuum and if necessary, hand wash the sleeve and air dry. It can also be machine washed with cold water and dried on the Delicate cycle, but air drying is preferable. Too much heat can shrink the fabric sleeve. Do not use fabric softeners. Additional fabric sleeves can be ordered through your local retailers or distributors.

The aair Lite will filter out mold spores and particulates but our aair 3in1 Pro and aair Carbon Pro are designed to filter out the mycotoxins – the dangerous gasses that molds can produce.
The aair 3in1 Pro is perfect for larger rooms such as living rooms, businesses, conference rooms, larger offices, and general usage for up to 450 sq ft. based on 8 foot ceilings with 4 air changes in an hour at its highest speed, and 900 sq. ft with 2 air changes per hour at its highest speed.

The Carbon Pro is designed for new construction, industrial shops, workshops, and painting sites for up to 540 sq ft. based on 8 foot ceilings with 4 air changes in an hour at its highest speed, and 1080 sq. ft with 2 air changes per hour at its highest speed. (TBC)

The Medical Pro is designed for medical offices, hospitals and anyone in need of medical grade air purification for up to 540 sq ft. based on 8 foot ceilings with 4 air changes in an hour at its highest speed, and 1080 sq. ft with 2 air changes per hour at its highest speed.(TBC)

3. Filters

Our filters are HEPA grade which means they will capture more particles than other types of filters. The aair Lite has a HEPA H13 filter which captures 99.95% of all pollutants that pass through it down to 0.1 microns and beyond. Our purifiers are designed to minimize ‘leakage’, meaning all air pulled into the device moves through the filters, no air escapes around them.
The aair Lite is perfect for bedrooms, offices, and smaller areas up to 425 sq ft. based on 8 foot ceilings. In that area, it would purify with 4 air changes in an hour at its highest speed. In 850 sq. ft it would give 2 air changes per hour at its highest speed.
Air purifier filters will continue to pull particles out of the air even when they are full, but it is harder for air to move through a clogged filter. This puts a strain on the fan motor and can potentially lower the life of the purifier. Air purifiers work optimally if the filters are replaced when your unit indicates that the filter life is close to 0%.

The purifier calculates filter life based on the amount of air that has passed through its filters in combination with the amount of particulate matter recorded by the sensor during that time.
We will make replacement filters for all of our purifiers as long as we are in business.
The aair lite has a filter set that is sold together and needs to be replaced about every 9-12 months when run 24/7 at Speed 3 (out of 5 speeds). The filters are designed so that they have the same life expectancy. If the lite is run less often or at lower speeds, the life may be greatly extended.

You can turn the purifier off whenever the area isn’t being used, such as when an office is closed, to lengthen the filter life. You can also set up a program in the aeris app so the unit will automatically turn on and off at set times. The units can also be turned off manually.

Washing the filters will damage them, they must be replaced to work properly
If the filter is water damaged, please replace it.

Manually: Filter life can be accessed on the unit’s touch panel and will show when the filter needs to be replaced. If you touch on P, you will see the Pre-filter life. If you touch H you will see the HEPA filter life. The replacements are sold as a set and are engineered to have the same life.


With the app: The aeris mobile app will show the remaining filter life as a percentage and alert you when the filter needs to be replaced. You can continue to use your unit while waiting for replacement filter sets, even when the filter life shows 0%. The filter will continue to operate but it will not be optimal.

Yes! You can also check the unit itself to see if the filter needs replacing.
  • The aair 3in1 Pro filter life is about 9-12 months, running 24/7 at fan speed 3.
  • The aair Carbon Pro filter life is about 6-9 months, running 24/7 at fan speed 3.(TBC)
  • The aair Ultra Pro filter life is about 6-9 months, running 24/7 at fan speed 3.(TBC)
  • Filter life can be extended for all units if the unit is turned off or fan speed is lowered when the area is not in use. The filter life is calculated as a ratio of the volume of air moving through the unit in combination with the pollutants detected by the sensors.
  • Our filters are tested for efficiency with particulate filtration. Total material use for our filter material is 4.5sqm in 3in1 main filter and 1.5sqm in 3in1 pre-filter, that makes our filter has a much higher density folding than other competitors’ products.
Our filters cannot be recycled at the moment.

Be sure to reset your purifier so that it will properly monitor the new filter. Lite filters: Press and hold any point on the Action Bar/Swipe pad for 5 seconds to activate the main menu. Then press and hold the “P” for the Pre-Filter or the “H” for the main HEPA Filter until a question mark (?) appears on the display. Tap the “P” or the “H” again to reset the filter life monitor for the filter you are replacing.

You can purchase replacement filters from your local retailers, distributors or (put local website information here) and from (other locations if any put here)

We make our filters with care and do not recommend using anything other than ours.

4. Setting up air purifiers

Our purifiers work right out of the box. For more information, refer to the instruction manual.

Find a place where it isn’t in the way but where it has easy access to as much air as possible. Do not place the unit in a corner, as two sides of the device may be blocked by walls. Make sure that the device will handle the size specifications (sq ft. plus ceiling height) for your space so it can work efficiently.

5. Connectivity

All of our purifiers work without using the app, but it can be used to set up programs too, say, automatically turn off units when you aren’t home or your business is closed. You can also keep track of multiple units and be alerted when you need to order a new filter.
The Wi-Fi can be turned off completely in the aair Lite. Hold any point of the swipe pad on the touch panel for five seconds to activate the main menu. Press the Wi-Fi icon, you will see two “+” signs on the LED screen that will start moving together and apart. Touch the Wi-Fi symbol again and the two + signs will move apart. This means the Wi-Fi is completely off.

6. Aeris App

No, our purifiers work without using the app, but it can be used to set up programs to automatically turn off units when you aren’t home or your business is closed. You can also keep track of multiple units and be alerted when you need to order a new filter.
Go to your device’s app store and search for “aeris”. Our app is available for Android and iOS, and works on smartphones, iPads, and tablets, but not PCs or laptops.
Please refer to our installation manual. You can also use the purifier without using the app.

It is very easy to set up a program for an aeris purifier. You can turn it on or off no matter where you are, or set it up to go into these modes at specific times: Quick Clean (maximum fan speed), Bed Time (ultra silent fan speed), Quiet Time (switch the device off), Kids at Home (higher fan speeds to make sure your kids have good air quality), and Manual (set a specific fan speed).

Only one person’s sign-in can control the purifiers on the app. If that sign-in is shared, multiple people can use it.
Our app generates a name automatically for each purifier as it is added, but it can be renamed by going to that unit’s Settings in the top right corner of the Control tab.
There is no limit to the number of units on our app. We have a special program for institutions and businesses that need to control many units.

Choose your purifier in the app, go to Settings in the top right corner. The filter life is there. This is also where you can reset the filter life if you install replacement filters.

  • This can happen if your mobile device doesn’t get a proper response from the aeris app server which can occur if:
  • Your mobile device is not connected to the internet. Ensure that it is connected to your Wi-Fi by checking your settings.
  • Certain iOS phones can block internet access randomly after disconnecting from the purifier’s Wi-Fi and reconnecting to general Wi-Fi access. To connect, switch off your Wi-Fi access on your phone and use cellular data while connecting to the purifier.
    To Resolve: – Switch the Wi-Fi on your mobile device from the Aeris Air Purifier to a Wi-Fi network with internet access.
  • Switch off the general Wi-Fi access on your mobile device and use cellular data while connecting to the purifier.

To add a program that goes past 24:00 hours, create two different programs in the app, one from the desired start time, say 22:00, to 23:59 (a minute before midnight), and a second from midnight, 0:001 to end time, say 6:00 am.

  • Pro: Does the 3in1 say “I’m Listening” on the display or something else?
    If it says “I’m Listening” you will need to reinstall it to your app. To avoid confusion, delete it from your app before reinstalling it.
  • Turn your unit off, unplug it, wait a minute, and then replug and turn on again, it may come back online.
  • Remove the unit from the app (if it is on the app) and reinstall it.

You can refresh the app location setting for AQI by going to the Summary page in the app. Touch and drag down on the top box where the AQI number is listed. You should see it refresh.